Terms and Conditions

These Terms and Conditions (“Terms”) are a legally binding agreement between you and Merchant Processor Limited, RC 8601263, operating under the Cardrine brand (“Cardrine”, “we”, “us”, or “our”).

They govern your access to the Cardrine website, waitlist, accounts, and any early-access gift card service made available to you (together, the “Service”). By creating an account, clicking an acceptance control, initiating a transaction, or otherwise using the Service, you confirm that you have read and agree to these Terms. If you do not agree, do not use the Service.

Additional terms may apply to a particular feature, promotion, provider, or transaction. We will make them available before they bind you. If product-specific terms conflict with these Terms, the product-specific terms control for that product to the extent of the conflict.

The public website and waitlist are available today. Trading screens, rates, balances, brands, order statuses, and payout examples shown on the website may be illustrative previews rather than live offers. Gift card trading provisions apply only when that functionality is made available to you.

Service availability may depend on your location, eligibility, verification level, transaction risk, supported Gift Cards, available providers, and applicable law. Cardrine does not guarantee that every feature, brand, country, payment method, payout method, or transaction will be available to every user.

Future services—such as bill payment, business accounts, APIs, or digital or virtual asset functionality—are outside the current scope unless Cardrine expressly launches them under appropriate product-specific terms. These Terms do not represent that any such service is currently available, licensed, registered, or approved.

Cardrine is not a bank. We will identify the responsible provider and applicable regulatory status before offering a service that depends on a regulated provider or authorisation.

You may use an account or transaction feature only if you:

• are at least 18 years old;
• can legally enter into a binding agreement;
• are located in a place where the relevant Service is available and lawful;
• are not prohibited from using the Service by sanctions or another legal restriction; and
• use Cardrine for yourself or for an organisation you are authorised to represent.

A product may have additional eligibility rules. We may request evidence of your age, identity, address, authority, source of funds, or other information reasonably required for verification and risk management.

You must provide information that is accurate, complete, current, and not misleading, and update it when it changes. You may not create multiple accounts to evade limits or controls, use another person's identity, or allow another person to present themselves as you.

Cardrine may conduct identity, business, beneficial-ownership, sanctions, politically exposed person, fraud, source-of-funds, source-of-wealth, or other due-diligence checks where appropriate. We may request additional information before or after account creation or while reviewing a transaction.

We may refuse an application or delay, restrict, or reject activity while checks are incomplete, information cannot be verified, or the risk is outside our acceptance criteria. We are not required to disclose information where doing so would be unlawful, reveal confidential controls, or compromise an investigation.

If we approve a business account, the person acting for the business confirms that they have authority to bind it. The business is responsible for authorised users and may be subject to additional KYB, ownership, transaction, reserve, and monitoring requirements.

You must not use Cardrine to:

• commit or facilitate fraud, money laundering, terrorist or proliferation financing, sanctions evasion, bribery, tax evasion, trafficking, exploitation, cybercrime, or another unlawful act;
• submit stolen, counterfeit, compromised, fraudulently obtained, or previously sold Gift Cards or payment instruments;
• impersonate another person, conceal a prohibited beneficial owner, or provide false transaction or verification information;
• evade location restrictions, transaction limits, verification, security, fraud, or compliance controls;
• attack, disrupt, scrape, overload, introduce malicious code into, or gain unauthorised access to the Service or another account;
• reverse engineer the Service except where applicable law expressly permits it; or
• abuse a promotion, exploit an obvious system or pricing error, or use Cardrine for goods or services prohibited by applicable law.

We may maintain additional restricted-use categories and may take proportionate action when prohibited conduct is suspected.

You are responsible for protecting your password, email account, phone, one-time passcodes, authentication factors, recovery codes, and other credentials. Do not share them or permit unauthorised access to your account.

Cardrine may use multi-factor authentication, device and session controls, login alerts, transaction confirmation, limits, automated risk indicators, and manual review. We may require additional authentication or temporarily restrict activity when suspicious or unusual behaviour is detected.

Notify us promptly at security@cardrine.com if you suspect unauthorised access or a transaction you did not approve. Delayed reporting may reduce the chance of investigation or recovery, subject to rights that cannot lawfully be limited.

You are responsible for activity you authorise and for activity conducted using credentials you fail to protect, except to the extent a loss resulted from Cardrine's breach of applicable law or a responsibility that cannot lawfully be shifted to you.

A Gift Card may be a physical or digital card, voucher, code, balance, or similar stored-value credential supported by Cardrine. Supported Gift Cards may be subject to issuer terms, expiry rules, region and currency restrictions, redemption requirements, and fraud controls.

When you submit a Gift Card, you confirm that:

• you lawfully obtained and own it or may legally transfer it;
• it is not stolen, counterfeit, compromised, previously sold, or connected with unlawful activity;
• the information and evidence you provide are complete and accurate; and
• no undisclosed claim, restriction, or prior redemption prevents the transaction.

We may require proof of purchase, ownership, possession, value, or identity. A Gift Card may be rejected or held for review if it is invalid, already redeemed, unverifiable, issuer-restricted, inconsistent with the information provided, or presents fraud, security, legal, or partner risk.

Cardrine does not issue or control every Gift Card displayed and does not imply an official relationship with a brand merely because its name or mark appears in an illustrative preview. Brand names and marks remain the property of their respective owners.

An indicative rate or sample rate is not a binding offer. Before you confirm a live transaction, Cardrine will display or communicate the applicable Gift Card, face value, offered rate, known Cardrine fees, currency, estimated net amount, and material conditions.

Rates may reflect verification results, card type, brand, value, region, market conditions, provider pricing, fraud risk, liquidity, and other relevant factors. A quote may expire or change before you accept it. Cardrine does not guarantee a fixed resale value or a rate equal to another provider's rate.

Available payout methods, provider charges, and processing stages will be shown or explained where reasonably practicable. Payouts are subject to successful review, accurate destination details, provider availability, and required checks. Timing estimates are not guarantees.

You are responsible for reviewing all transaction and destination information before confirmation. Incorrect account, card, recipient, or other details may cause delay, rejection, or loss.

Submitting a transaction does not guarantee acceptance. Cardrine may review, delay, decline, cancel, or require additional information for a transaction where reasonably necessary for verification, fraud prevention, security, legal compliance, provider requirements, or protection of a customer or third party.

Some Gift Card transactions may become irreversible once a code, credential, redemption, transfer, or payout has been completed. We may be unable to recover a Gift Card or payment after that point. Where a transaction remains reversible, any cancellation or reversal is subject to applicable law, these Terms, and the relevant provider or issuer rules.

Cardrine may use automated and manual tools to identify duplicate submissions, account links, unusual behaviour, fraud, sanctions risk, or other concerns. Where applicable law provides a right to human review or information about a significant automated decision, you may request it through customer support.

Refund or reversal eligibility depends on the transaction stage, whether the underlying service was delivered, whether the activity is technically reversible, the issuer or provider rules, fraud or legal restrictions, and applicable consumer law.

Nothing in these Terms removes a mandatory refund, reversal, or other remedy. If a transaction appears incorrect, unauthorised, or improperly processed, contact Cardrine promptly with the relevant reference and supporting information.

You must not submit a dishonest or abusive chargeback. We may provide relevant evidence to a bank, payment provider, card network, regulator, or law-enforcement authority when permitted or required. If your fraud or intentional breach causes a direct loss, Cardrine may seek recovery to the extent permitted by law.

Cardrine may rely on hosting, identity-verification, fraud, communications, Gift Card, payment, payout, banking, or other providers. A provider may have separate terms or privacy notices when it acts independently.

The Service may be unavailable or delayed because of maintenance, upgrades, internet or power outages, cybersecurity events, provider failures, issuer systems, banking or payment networks, government action, labour disputes, natural disasters, or other events outside Cardrine's reasonable control.

Cardrine does not guarantee uninterrupted, error-free, or universally available service. We are not responsible for an independent third party's acts or failures outside our reasonable control, except where applicable law makes Cardrine responsible.

Cardrine may proportionately restrict, suspend, or close an account or transaction where reasonably necessary to:

• protect you, Cardrine, a provider, or another person;
• prevent or investigate fraud, misuse, or unlawful activity;
• respond to inaccurate information, failed verification, security concerns, chargebacks, or unacceptable risk;
• comply with law or a lawful authority; or
• enforce these Terms or discontinue the relevant Service.

We will provide appropriate information where legally and operationally possible. We may withhold confidential security, fraud, sanctions, or investigation details where disclosure is prohibited or could undermine a control or investigation.

You may request account closure after outstanding transactions, disputes, obligations, and required checks are addressed. Closure does not cancel rights or obligations that arose before closure, and we may retain records as explained in our Privacy Policy.

Cardrine processes personal data as described in our Privacy Policy, which forms part of the information governing your relationship with us. It explains data categories, purposes, lawful bases, sharing, retention, security, international transfers, and your rights.

Where legally permitted, you agree that Cardrine may provide account, transaction, security, legal, and service communications electronically through email, SMS, push notification, in-product message, or another contact method associated with your account. You must keep your contact information current.

Marketing and early-access messages are subject to your choices. You can opt out of marketing without opting out of essential service, security, or legal communications.

Cardrine or its licensors own the Service, including its software, design, text, graphics, databases, interfaces, trademarks, and other proprietary materials. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended lawful purpose under these Terms.

When you submit documents, images, transaction evidence, feedback, or other materials, you confirm that you may lawfully provide them, that they are accurate, and that they do not violate another person's rights. You grant Cardrine the limited rights needed to host, process, review, reproduce, and share those materials for the Service, compliance, security, fraud prevention, support, and dispute resolution.

If you discover a security vulnerability, do not exploit it, access data that is not yours, disrupt the Service, destroy evidence, or publish sensitive details before Cardrine has a reasonable opportunity to investigate. Report it to security@cardrine.com. This does not restrict lawful whistleblowing.

You are responsible for determining and paying taxes applicable to your transactions. Cardrine may collect, deduct, withhold, or report information where required by law. Cardrine does not provide tax, investment, or legal advice.

You should keep your own transaction records. Cardrine's records, logs, confirmations, and communications may be evidence of activity, subject to applicable law and your right to show that a record is incorrect.

If Cardrine identifies an obvious technical, pricing, settlement, or accounting error, we may correct it to the extent permitted by law and provide notice where appropriate. You must not knowingly exploit an obvious error.

Cardrine may update these Terms as the Service, risks, providers, or legal requirements change. The revised version will state its effective date. We will give additional notice of a material change where required by law.

Continued use after updated Terms take effect constitutes acceptance to the extent permitted by law. If you do not agree to a material change, stop using the affected Service and request account closure, subject to outstanding obligations.

Cardrine may add, change, suspend, or discontinue a feature, supported Gift Card, rate mechanism, limit, provider, or jurisdiction. Where a change materially affects an existing transaction or mandatory right, Cardrine will follow applicable law and the agreed transaction terms.

To the maximum extent permitted by law, the Service is provided on an “as available” and “as reasonably provided” basis. Cardrine does not guarantee that every Gift Card will be accepted or remain redeemable, that a transaction will complete by a particular time, that an indicative offer will remain available, or that the Service will meet every user's requirements.

Gift card values, availability, verification, and payout options may vary. Cardrine does not guarantee acceptance of every card or a fixed resale value. Review all trade details before confirming.

No system can be guaranteed free from every vulnerability or outage. Nothing in this section excludes a warranty, duty, or protection that cannot lawfully be excluded.

To the maximum extent permitted by law, Cardrine is not liable for an indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost anticipated profit, opportunity, goodwill, or data, arising from the Service.

Subject to applicable law, Cardrine's aggregate liability for a claim will not exceed the fees you actually paid to Cardrine for the specific Service giving rise to the claim during the 12 months before the event giving rise to it.

These limits do not apply to Cardrine's fraud or fraudulent misrepresentation, liability for death or personal injury caused by negligence where it cannot be excluded, a breach of non-waivable statutory rights, or any other liability that applicable law does not allow us to exclude or limit.

To the extent permitted by law, you are responsible for direct claims, losses, penalties, and reasonable costs Cardrine incurs because of your fraud, intentional unlawful conduct, material breach of these Terms, infringement of another person's rights, or submission of a Gift Card or payment instrument you were not legally entitled to use. This does not apply to the extent the loss was caused by Cardrine or cannot lawfully be allocated to you.

If you have a complaint, contact hello@cardrine.com with your account email, transaction reference, a description of the issue, and supporting information. Cardrine will investigate under its complaint procedures and applicable law.

You may also use a complaint or remedy available from a competent regulator or court. Nigerian consumers can learn about complaint routes from the Federal Competition and Consumer Protection Commission. Contacting Cardrine first does not remove a mandatory right to seek external redress.

Subject to any mandatory law that applies to you or a transaction, these Terms are governed by the laws of the Federal Republic of Nigeria, and competent Nigerian courts may hear disputes. Nothing in this clause prevents you from bringing a claim in another forum where applicable consumer law gives you a non-waivable right to do so.

You may not transfer your rights or obligations under these Terms without Cardrine's written consent. Cardrine may transfer them to an affiliate or successor in connection with a legitimate merger, restructuring, financing, or sale, subject to applicable law and required notice.

If a provision is unlawful or unenforceable, it will be adjusted only as much as necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. These Terms and any incorporated product terms, Privacy Policy, fee disclosure, and transaction confirmation form the agreement concerning the relevant Service.

Provisions that by their nature should continue after account closure will survive, including provisions concerning payments, records, intellectual property, privacy, liability, disputes, and accrued rights. These Terms do not create a partnership, employment, fiduciary, or agency relationship between you and Cardrine.

These Terms are provided in English. If a translation is provided, the English version controls to the extent permitted by law unless mandatory law requires otherwise.

Contact Merchant Processor Limited / Cardrine at hello@cardrine.com. Send privacy enquiries to privacy@cardrine.com and security reports to security@cardrine.com.